Multilingual citizen-service assistant for a state department
A WhatsApp and web assistant that answers questions about schemes and services in Marathi, Hindi and English, and checks application status.
Public sector & governance
AI that helps departments serve citizens at scale and decide with better data.
The challenge
Government departments must serve citizens at scale, deliver schemes fairly and make decisions from scattered data.
- Scale of service
- Millions of citizen requests, many in local languages, with limited staff.
- Grievance backlogs
- Complaints arrive unstructured and are slow to route to the right office.
- Scattered data
- Scheme data sits in separate systems, making monitoring slow.
How BigAI helps
- Citizen assistants
- Multilingual assistants for schemes, services and application status.
- Grievance routing
- Classify, prioritise and route complaints automatically.
- Scheme dashboards
- Near real-time monitoring of scheme delivery and outcomes.
- Record digitisation
- Turn paper records and forms into searchable data.
AI for public sector & governance
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