Solution blueprintInsurance

Motor claims intake agent with photo damage assessment

An AI agent that collects claim documents and photos, checks them against the policy, estimates damage from images and prepares the case for a surveyor or adjuster.

Solution blueprint. This describes how BigAI delivers this type of project, using our products and methods. It is not a specific client engagement.

The challenge

Motor claims stall while staff chase missing documents and wait for surveys. Simple claims take as long as complex ones, frustrating customers.

Our approach

  1. Map the current claims journey and the rules for each claim type.
  2. Build an intake agent that requests and reads documents and photos.
  3. Add a vision model that identifies damaged parts and severity.
  4. Route simple claims for fast approval and complex ones to surveyors, with a full audit trail.

The solution

  • BigAssure claims-intake agent
  • Damage assessment from photos
  • Rules and policy checks
  • Adjuster workbench with approvals

What we measure

  • Time from first notice to decision-ready file
  • Share of claims needing no follow-up for documents
  • Agreement between AI damage estimate and surveyor
  • Customer satisfaction

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